Support
Need a hand? You're in the right place.
Riffgame is small and run by humans. Email [email protected] and we aim to reply within one business day. Below are answers to the questions we hear most often.
I bought riffs or Pro but they didn't arrive.
Close and reopen the app, then check the riffs card on the Me tab. Still missing? Tap Restore purchases in Settings (Me tab). Apple and Google sometimes take a minute to confirm a purchase. If it is still not there, email us with your store receipt and we will add it by hand.
My game won't open.
Games open in an in-app browser and need an internet connection. Try Wi-Fi, then mobile data. If the game shows a black screen or doesn't start, report it from the game's ••• menu with the reason "Broken game", or email us the link.
A build failed. Did I lose my riffs?
No. If a build fails, or you cancel it, the riffs go back to your balance automatically.
How do I cancel my subscription?
iOS: iPhone Settings → your name → Subscriptions → Riffgame Pro → Cancel. Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Riffgame → Cancel. You keep Pro until the end of the period you paid for. Deleting the app does not cancel a subscription.
Can I delete a game?
Yes, any time and for free: open Studio, tap the game's ••• menu and choose Delete. Its play link stops working and, if it was public, it is removed from Riffgame.
How do I delete my account?
In the app: Me tab → Settings → Delete account, then type DELETE. Without the app: email [email protected]. Full details, including what is deleted and kept: riffgame.com/delete-account.
How do I report a game or block someone?
Long-press any game card, or tap ••• on a game or a profile, then Report or Block. Blocked users are listed in Settings → Blocked users. Our rules: riffgame.com/community.
Push notifications stopped working.
On Android, and on iPhone from app version 2.0.1: check Me tab → Settings → Notifications. If it is off, tap it to turn notifications on; if your phone won't ask again, it opens your phone's settings so you can switch them on there.
I have a feature request.
Send it to [email protected].
Still stuck?
Email [email protected] with:
- What you were trying to do
- What happened instead
- Your account ID (shown at the bottom of the Me tab; tap it to copy). The Help & contact button in Settings adds it for you.
- Your device model and iOS or Android version, if relevant